Frequently Asked Questions

Ordering Process

Q: How do I place a custom order? A: Simply choose the product you want to customize, use our online design tool to upload your image or text, and add it to your cart. Once you check out, we'll get to work on creating your unique item!

Q: What are the requirements for uploaded images? A: For the best results, we recommend uploading high-resolution files (300 DPI is preferred) in formats like PNG, JPEG, AI, or PDF. The higher the quality of your image, the better the final print will look.

Q: Can I see a proof of my design before it's made? A: Yes. After you place your order, our design team will create a digital proof and email it to you for approval within 1-2 business days. We will not begin production until you have approved the proof.

Q: Can I make changes to my order after it's been placed? A: Please contact us immediately if you need to make a change. If your order has not yet gone into production, we will do our best to accommodate your request.

Shipping & Delivery

Q: How long will it take to get my order? A: Total delivery time is a combination of production time and shipping time.

Production Time: Typically takes 3-5 business days after you approve your proof.
Shipping Time: Varies based on the shipping method you select at checkout.

Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package's progress.

Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees or import taxes that may apply.

Returns & Issues

Q: What is your return policy? A: Due to the personalized nature of our products, we cannot accept returns or exchanges for custom items. All sales are final.

Q: What if my order arrives damaged or has an error? A: We stand by the quality of our work. If your order arrives damaged, or if there is a printing error on our part, please contact us at [Your Email Address] within 7 days of receiving it. Please include a photo of the issue, and we will arrange for a replacement to be sent to you right away.

Q: Can I cancel my order? A: You may cancel your order for a full refund within 24 hours of purchase, as long as it has not yet gone into production. Please contact us as soon as possible to request a cancellation.